Town Appliance offers free nationwide delivery on most appliances, with options and pricing based on your zip code. In many Tri-State Area zip codes, we provide free In-Home Delivery, including placement in the room of your choice, with no minimum order. For other Tri-State zip codes, orders below $999 include a $99 Threshold Delivery fee, while orders over $999 qualify for free Threshold Delivery. For areas outside the Tri-State, delivery options and fees vary depending on location, order total, and service level. Additional charges may apply for remote areas, and some brands may be excluded due to manufacturer restrictions. Please visit our Delivery & Installation page or enter your zip code at checkout for precise delivery details.

To see if your delivery destination is within our radius enter your zip code at the product page or during the checkout process. Otherwise you may contact our Customer Service to receive a custom delivery quote.

In-stock orders usually ship within 24-48 hours. Special order items may take additional time. Customers will be notified of the estimated ship date at checkout.For customers in the tri-state area, delivery typically takes 1-4 business days. For other areas, delivery is estimated to take 1-2 weeks. When using third-party carriers, orders are prepared promptly but may experience additional waiting time until the carrier company picks them up. Please note that these times may vary based on product availability and location.

Townappliance.com offers a 30 Day Return Policy from the date the merchandise ships. If, for whatever reason, you are not 100% satisfied with your purchase, you may return it to our warehouse.However, if the package is not returned in the same condition as delivered, we have restocking fees:  25% for unopened package, 50%  for opened package, and no returns for used appliances. To process a return please reach out to our customer service via phone or email. 

Please, reach out to customer service for assistance.

We accept most forms of payments including all major credit cards, PayPal Credit, Paypal, Personal Checks, Money Order, Klarna.

Yes, we have partnered with Klarna. See below whats offered.4 interest-free payments Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time.Monthly financingApply for easy monthly financing directly in the checkout. A simple, 2-step application will provide an instant decision. Once you’ve been approved, you’ll receive reminders and can manage your payments directly in the Klarna app. Monthly financing products are offered by WebBank, member FDIC.

We can accommodate the splitting of orders into multiple payments and/or shipments. However, at this time, it is not possible to set this up via our website. If these are options in which you are interested, please contact our customer service department and we'll be happy to assist in making arrangements. 

No, installation and removal are optional services that can be purchased at the time of checkout or at any time before your scheduled delivery by calling our customer service department.

We offer multiple options on installation and removal on all the appliances purchased at Town Appliance. These options include basic hookups, as well as the removal of freestanding appliances. Installations are only performed to existing powers sources, fuel lines or water lines. We do not connect to copper lines, gas lines requiring welding, or perform specialized plumbing work. Please visit our Delivery & Installation page or contact Customer Service for more information.

Town Appliance offers free nationwide delivery on most appliances, with options and pricing based on your zip code. In many Tri-State Area zip codes, we provide free In-Home Delivery, including placement in the room of your choice, with no minimum order. For other Tri-State zip codes, orders below $999 include a $99 Threshold Delivery fee, while orders over $999 qualify for free Threshold Delivery. For areas outside the Tri-State, delivery options and fees vary depending on location, order total, and service level. Additional charges may apply for remote areas, and some brands may be excluded due to manufacturer restrictions. Please visit our Delivery & Installation page or enter your zip code at checkout for precise delivery details.

Once your order leaves our warehouse, you will be sent an email notification with all of the tracking details including: a clickable link to the trucking company responsible for delivering your product(s), a phone number to the trucking company and an estimated delivery date. 

Yes. If you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.

In the case that someone is not available to accept delivery, our customer service should be notified no less than 48 hours prior to the scheduled delivery time. Upon notifying Town Appliance, a new delivery date will be set up. In addition, you can provide us with a signed document stating that we may leave the item. In this case, you will be responsible for the shipment once it is delivered.

No, we do not deliver old appliances to other locations.

Our delivery partners try to go above and beyond to provide you with a great delivery experience. However, for the sake of safety and the prevention of possible damage/injury, they will not lift or hoist your items over banisters or other obstructions or push the items through windows to deliver your merchandise.

You may modify your order as long as it has not reached the shipping process. Options may or may not include: Splitting an order for partial shipment, removing an item from an order or cancelling an order all together. Contact us for more details.

You can cancel your order at any time as long as it has not been shipped.

If you would like to track your order or an item from your order, please log in with your email address and password. Additionally, you can track your order with the information from your confirmation email. You may track any item that has entered the shipping process and has been shipped out.

Your credit card will be charged once your order ships out. Please note that sometimes your tracking number is not yet available when an order is shipped, but you will receive it within 24-48 hours from the date of shipping. Special order items are charged as soon as the order is placed with the manufacturer and is non-cancellable at that point.

It takes us approximately two business days to process a credit back to your credit card account and 7 business days for it to appear on your statement. After Town Appliance issues the credit, the rest of the process is out of our ability to speed up. At this point merchant services and your Bank determine how long before the credit posts in your account. This is normally 7-14 business days. This is the exact process in reverse order as when any merchant charges your card. The customer will think there is an immediate withdrawal of the funds, but it is really only an authorized hold. Once merchant services and the merchant's bank has processed the charge then the funds will appear in the merchants account. Again, the same time frame applies to the merchant.

As per our policy, your card is charged once any item in your order ships. In the event that the product does not become available, you will be credited in full for the price of the backordered item.
If for any reason you have any questions on charges that appear on your credit card statement please feel free to contact us and will respond back to you within 24-48 hours.

Nonprofit organizations - Schools, public charities, churches and other religious entities, and other nonprofit organizations generally qualify under federal law. A tax exemption certificate is required.

Individuals - Foreign diplomats, agents of foreign governments, and other individuals may be exempt from paying state and state-collected sales tax. A sales tax exemption card, such as a federal government purchase card or foreign diplomat card, is required.

Federal and state governments - The U.S. government, its agencies, and its instrumentalities may make exempt purchases of goods and services. An exemption certificate or copy of government purchase card is required.

Your packing slip is a loose piece of paper with your product description and SKU number on it. It should be inside your package with your product. If you did not receive a packing slip with your order, please submit a copy of your 'order summary' instead of your missing packing slip. To print the order summary, please log into your account and click on the order number.

Town Appliance displays the products at three large showrooms:

10 S Clifton Avenue Lakewood, NJ 087019616
Reisterstown Rd Owings Mills, MD 21117461
Central Avenue Cedarhurst, NY 11516

Also, you can visit our Scratch 'N' Dent Center at:
1790 Swarthmore Ave, Lakewood Township, NJ 08701

Unless otherwise specified, all of the products listed on our website are Brand New in the Manufacturers packing and come with a Full Manufacturer's Warranty. Some items are shipped directly from the manufacturer to your doorstep. In order to check the condition of the product, scroll down to the overview section and view the Warranty Info on the right side quickspecs.

Manufacturer's often offer great deals on their products. Offers are subject to the terms specified by the manufacturer. Rebates can be downloaded from the rebate tab on the product page. Simply fill them out, follow the instructions and submit them online. Town Appliance does not guarantee rebate payment, nor provide refunds for denied rebate claims.

Town Appliance will match or beat any advertised price that is lower than our current price including tax and shipping if the company is an authorized dealer of that product and if the company currently has the product in stock. Exclusions may apply, please refer to our Price Match Policy . You will need to send us a written quote or advertisement to qualify. Price quote must show total after taxes and shipping to qualify. Unauthorized dealer prices are not valid for Price Match Guarantee. Price Matching is not available for orders that have already been shipped. Town Appliance reserves the right to refuse any price match.

At Town Appliance we offer in-house repair services. This way, we tend to simplify to our customers by having all of our services in one place. Our highly educated, and experienced team of professionals perform repairs and services on all the appliances we sell. Simply schedule a appliance repair appointment online, click here. or via customer service. (Please note our repair subsidiary only services Ocean and Monmouth counties in New Jersey. To receive service in other areas please reach out to customer service.)

You may place an order over the phone or online. Whatever you choose to do, know that we enjoy being connected to you. We know that some people enjoy the personally catered service of our professional sales representatives. If you choose to call in, make sure it's within our normal business hours, which can be found on our Contact Us page.